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Returns & Exchanges
At Full Leaf Tea Company, we want you to be completely satisfied with your purchase. If you are not happy with your tea or accessories, we offer a 30-day return policy for a full refund or exchange.
1
Contact Support
Email our customer service team with your order number and the reason for your return to receive a Return Authorization.
2
Package Securely
Ensure the tea is in its original packaging and securely pack the items to prevent damage during transit.
3
Ship Items
Affix the provided return label or use your preferred carrier to send the package back to our warehouse facility.
4
Receive Refund
Once we receive and inspect your return, we will process your refund or ship your exchange within 3-5 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing